Frequently Asked Questions
Are your products authentic?
Yes, all products sold are authentic and sourced from authorized distributors and suppliers.
Do you have a physical store?
At the moment, we are available at Dalkom Cube, Higher Point Complex. Kindly look for Cube No. Z7
Where is Dalkom Cube?
How do I place an order?
You can place an order through:
– Our website
– Instagram DM
– TikTok DM
Which payment methods do you accept?
For purchases made through our website, Instagram, or Whatsapp, payment can be made via:
– BIBD Online Transfer
– Baiduri Online Transfer
For self-pickup orders, cash payment is accepted at Dalkom Cube only.
How can I collect my order?
Self-collection is available at the Dalkom Cube.
Do you provide delivery?
Yes, we provide nationwide delivery across Brunei.
What are your delivery charges?
Standard Delivery
– Nationwide: $3
– Estimated delivery time: 1-4 working days
Express Delivery
– Brunei-Muara District: $5-$7
– Tutong & Temburong District: $8-$15
– Estimated delivery time: Same day/next day
How will I know if my order is confirmed?
Once payment and order details are received, we will send you an order confirmation.
Can I exchange or return items?
All items sold are non-refundable. Exchanges or returns are only accepted in cases where the item received is incorrect or defective due to our error.
Please note that we are unable to accept returns or exchanges for items that are damaged after purchase or due to customer handling.
How can I contact you?
You can reach us via Instagram DM / TikTok DM / Whatsapp.